Return & Refund Policy

At Tasur Mart Store, customer satisfaction is important to us.

Returns

Customers may request a return within 14 days of receiving the order, provided that the item is unused, undamaged, and in its original condition and packaging.

To request a return, please contact us at tusarhassan245@gmail.com and provide your order number and details of the issue.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We may request photos or videos of the product and packaging to verify the issue.

If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the applicable payment method or another suitable method agreed upon with the customer.

Refund processing time may vary depending on the payment provider or bank.

Return Shipping

If the return is due to an incorrect, damaged, or defective item, Tasur Mart Store may cover the applicable return shipping cost.

For returns due to a change of mind or other reasons not caused by an issue with the product, the customer may be responsible for return shipping costs.

For return and refund requests, contact:

Email: tusarhassan245@gmail.com

Store: Tasur Mart Store